When will my credit card be billed for my order, does this apply to pre-order items?
All purchases through our website are charged at point of sale.
Does sales tax apply to my order?
Sales tax does apply to all orders.
My payment method was declined and I did not receive a confirmation email, what should I do now?
If your card was declined, you may still see a pending charge on your statement. If you do not receive a confirmation email, the order did not go through on our end.
I see a pending payment on my credit card, but did not receive a confirmation email. What should I do now?
This is a pre-authorized pending charge and is subject to change. The hold that you see on your statement could take up to 5-10 business days to be removed depending on your bank and their processing time.
What if I want to change or cancel my order?
We try our best to process orders very quickly so we can ship them out to you! If you notice a mistake when you receive your order confirmation, please reach out to email@example.com within 1 hour to see if changes can be made. Past the hour grace period, we are unable to accommodate any changes. Please double check your shipping address and your order details to ensure timely delivery.
My tracking says delivered, but I don't have my package?
In the rare case that your tracking number shows that your package has been delivered, but you still have not received it, you must contact the shipping company (USPS or UPS) to inquire as to the whereabouts of your package. Once a package’s status is updated to “Delivered,” there is nothing we can do as the sender in terms of locating it. Square Sayings is not liable for unforeseen issues caused by USPS/UPS or theft at your destination, but we will do whatever we can to help in the event of a lost or stolen package.
WHEN WILL I RECEIVE MY ITEM?
Square Sayings take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. After processing, your item will ship in 3-5 business days (US) or 5-10 business days (International). Please note around the holiday season, it can take up to 2-3 weeks to ship out.
Holiday Order Deadlines:
How long will it take for my order to arrive?
We ship all orders through USPS Priority and UPS within the United States. Depending on your shipping selection at check out, your order can take between 1 and 6 business days to arrive once the order fulfillment is complete.
How can I track my order?
Once a label has been created for your shipment, tracking information will be emailed to the email address provided on your order.
Do you ship internationally?
Yes, we do ship internationally! Please note, we are not responsible for the payment of any duties, taxes, or other fees placed on international shipments.
RETURNS & EXCHANGES
What is your return policy?
If you would like to return any in stock merchandise that has been unused and is still in original packaging, please email firstname.lastname@example.org within 7 days of delivery date to guide you through our return process.
*NOTE: We do charge a $10 flat rate return processing fee for a restocking fee. Square Sayings does not provide a pre-paid return label. All return shipping fees are handled by the customer. Your refund will be credited to your original payment method and will be processed once received by our team.
What is your exchange policy?
Please contact our support team to ensure eligibility of your exchange: email@example.com within 7 days of delivery of your item. The exchange should be for an item of equal value or more.
*NOTE: Please note $10 flat rate return processing fee does not apply on an exchange. However, the customer is responsible for shipping the item back to us with a tracking number. Once we receive your returned item, we will ship out the exchanged item for you.
What should I do if I received an item that is defective?
If you find an issue with your order, all inquiries must be emailed to firstname.lastname@example.org within 48 hours of receipt. Please be sure to include photographs of the defects so we can better assist you. Repairs and replacements work on a case-by-case basis and will be dealt with accordingly.
MARKETING & CUSTOMIZATION
I have press or marketing inquiries, who can I reach out to?
Please send us your information to email@example.com
Printed apparel (direct-to-garment)Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners, or dry-clean the items.
DTG-printed apparel can be tumble-dried on a low cycle, but hang dry works best.
When it comes to ironing, use cool iron inside-out. Do not iron the print.
Embroidered shirts also can be machine-washed cold and inside-out on a gentle cycle with a mild detergent and similar colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option. If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.
After washing, don't leave the clothing soaking, or lying in a pile while wet. Do not wring out the embroidered articles, but if you want to tumble-dry them, use a cool air setting.
If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron.